HOW WE WORK
Mullen Building & Remodeling is a full-service building company serving Cape Cod and the Islands. We offer an in-house design service, as well as, work with talented local architects and home designers, to help you plan and budget your project. We work as a General Contractor, with an in-house team of Project Managers, Lead Carpenters, and Framing/Trim/Finish Carpenters. Many of our sub-contractors have been with us over the last 17 years and are the best in their trades.
We encourage each client to fill out the contact form on our website. You will then receive a reply email or phone call directly from the Owner, Doug Mullen. Next, we may ask you a few more questions about your project and then we will set a meeting date. At the first meeting, we will dive into more details and talk budgets and time frame. We will then recommend whether we should design the project in-house or include one of our architects in the development phase, depending on the scope of the project. At this point we should be able to decide if we will be a good fit for you, your budget, and your time frame!
Before we begin construction, we work with the Architect and if applicable an Interior Designer, to keep the budget in line with the design. With the target budget set, we work with our Trade Partners, Vendors and Suppliers to begin pricing the project. At this time, we will most likely schedule site visits to inspect existing conditions. Once complete, we will have a budget proposal. This will consist of both hard-priced items we can commit to, as well as allowances. These allowances will vary depending on conditions once we start, and include some selections or finishes that have not yet been finalized.
PRICING AND DESIGN FINALIZING
Now that we have a budget, it’s time to turn some of the allowances we created into hard costs. This is usually done with a sit-down meeting with the client, architect, and interior designer on site or in our office. Along with Doug, the owner, we may introduce one project manager at this point. We will provide you with different selections that we think won’t only look and function the best, but also fit within the proposed budget. It is not unusual to leave this meeting with a few items not finalized – this is okay! We leave these selections as an allowance, so when you are ready to finalize your choice, we turn that selection into a specification by change order. Please take note that the change order can be in the form of an additional charge -or- a credit. All accounting is captured in a project management software program, which all clients have direct log-in access (we will tell you about this down below)!
In remodeling, even after site visits and inspections, prior to start, there are almost always unforeseen conditions or changes that you may want to make during the project. For this reason, we recommend you have a contingency fund of 10-15%. Depending on the size and scope of the project, we may include this contingency in the total budget, to take a draw from, if needed. Whatever funds that are not used here, are credited back to you at the end of the project.
Now that costs have been finalized and the contract has been signed, it’s to time to get to work! At this point, you have a detailed schedule of what will take place from day one. This starts with issued permits, specific dates that selections need to be made by and finalizes with handing you the keys to your new or remodeled home!
You will be assigned a project manager who is on site daily. Along with the project manager, Doug, the owner, will hold weekly meetings with his team of carpenters and sub-contractors to verify we are on time and staying on budget. Mullen Building & Remodeling’s in-house staff includes a framing and finish crew. Depending on the schedule and size of your project, we may bring another team on board. Our team of sub-contractors are all masters of their trade and have been with our company for most of the 17+ years we have been in business.
We take pride in our attention to every detail. From selecting the best lumber, to making sure that behind every door there is a perfect reveal - we take the time to make it right! After all, this is why you hired us!
We use a project management software program called CoConstruct. You will be introduced to it during the Pre- Construction phase with a quick 10-minute presentation to help ease navigation. Each client has their own log-in to the program & here will find every detail about your project including: the construction plans, any relevant files, specifications, selections and answers to almost any questions you may have.
More specifically, this program & your log-in will give you access to:
Email: All email communication between yourself (the client), the builder & sub-contractors. You can also ask questions & will find the answers posted here.
Paperwork: Your proposals and contracts will be signed electronically within this program.
Schedule & Daily Logs: Having a path from start to finish is key to any project being done on time! Your job schedule/log is updated daily, showing you all progress made on your project! We enter what happened each day on site - who was there, what was accomplished, visitors and weather conditions. We’ll even upload photos of each day’s activities to keep you in the loop!
Finalization's: Here, you can choose and finalize project specifics including, but not limited to, hardware, paint colors, floor stains, counter tops, tile & more.
Budget: Your projects budget can be found here as well! You will see the project total or “base price”, any approved “change orders”, your invoiced amounts, payments you’ve made & any payment amount due, as well as your payment summary. (Change orders are issued, approved, and stored here too)
Contact – While your project is going on & during your warranty phase, you can reach us here! Whether it be a question, to request additional work or if you just need general assistance – consider this platform a point of contact that will be monitored & answered swiftly!
Near the end of the project we create our punch list - we are getting closer to completion! This is when we’ll set a meeting with the homeowner and architect (if applicable), to review the final items that need to be completed, as well as, add additional items, if needed. Once this list is finalized, we will set a completion date – we’re almost there! After everyone agrees that the list is complete, the final payment is then due. Any additional items that may come up after this date, will be completed during the warranty period.
We take pride in our work! Our warranty kicks in right after your final payment is made. This is a one year warranty on all workmanship. All product or appliance warranties, are individual per product - we will also coordinate the warranties for these items. We love our jobs and every project we complete is special to us, therefore, we can offer an extended warranty or estate care program – ask us about the details on these!